At Mama's Love, we ensure your handcrafted, artisanal products reach you fresh and in perfect condition. Below are the details of our shipping process, timelines, and policies.
1. Shipping Areas
We currently deliver to all major cities and towns across Pakistan. For remote areas, please contact us on WhatsApp at +92 321 0066621 to confirm availability before ordering.
2. Shipping Fees
- Calculated based on order weight and delivery location.
- Exact charges displayed at checkout before payment.
3. Order Processing
- Orders are processed within 1–2 business days (excluding weekends/holidays).
- You’ll receive a confirmation email once your order ships.
4. Delivery Timelines
Estimated Delivery:
- Major cities (Lahore, Karachi, Islamabad, etc.) – 3–5 business days
- Smaller towns – 5–7 business days
- Remote/rural areas – 7–10 business days
Note: Delays may occur due to weather, courier delays, or unforeseen circumstances.
5. Order Tracking
- A tracking number will be emailed once your order ships.
- Track your package via the courier’s website (e.g., TCS, Leopard).
6. Delivery Attempts
- Two attempts will be made by the courier.
- If undelivered, the order returns to our warehouse. Contact us within 7 days to reschedule delivery (reshipping fees apply) or request a refund (excluding original shipping charges).
7. Shipping Restrictions
- No deliveries on weekends/public holidays.
- Remote areas may face longer delays or limited service. Confirm availability before ordering.
8. Damaged/Lost Packages
- Damaged items? Email photos to mamaaz.luv@gmail.com within 48 hours of delivery.
- Lost in transit? We’ll work with the courier to resolve it ASAP.
9. Address Accuracy
- Double-check your shipping address at checkout!
- Mama's Love is not responsible for incorrect addresses provided by customers.
- Reshipping fees apply for returned orders due to address errors.
10. Contact Us
For shipping queries or issues:
Thank you for choosing Mama's Love. We’re committed to delivering happiness to your doorstep!
